In this Privacy Notice, we tell you about:
This Privacy Notice applies to customer personal data that we process and includes data collected, for example, in our premises, from our website, via the use of online forms, social media, emails, complaints, customer satisfaction surveys, written correspondence and information gathered with speaking to you.
In this Privacy Notice, when we refer to ‘you, your’, we mean the person whose personal data we collect, use and process. This includes anyone who engages with us in connection with the products and services we provide or who interacts with us in another manner, for example, in our premises or by using our website.
The group of undertakings to which this Privacy Notice applies includes:
References to ‘we’, ‘us’ or ‘our’ means the companies listed above that process personal data in the capacity of a data controller.
How to contact us
You can contact us in a number of ways:
Protecting your confidentiality
To protect the confidentiality of your information, we may ask you to verify your identity before proceeding with any request you make when exercising your rights or sending a complaint.
Our responses may include sensitive personal data and confidential data, so in certain instances we require:
That your requests are given to us in writing (including email) or are given verbally.
Details of identity; including as a minimum, first name, last name, address and date of birth.
Please note – in most instances access to your personal data is free of charge. However, we do reserve the right to charge a fee for repeated requests.
We are only able to comply with requests that relate to personal data held in accessible, structured filing systems for which we are the data controller.
|Your rights||We will:|
Right of access (also known as a Subject Access request):
Once we have received sufficient information to process your request, we will make your information available to you within the regulated timeframe.
We will make your personal data available to a third party if you have consented to this.
For more information on giving consent to a third party or family member, please see the section 'Subject Access Requests by Third parties' below.
Right of rectification
You can request that incorrect or inaccurate information is corrected.
|We will assess your request but may need to verify the new data that you provide to us, or we may take our own steps to verify that the new data you have supplied us with is correct.
In certain circumstances we may refuse your request for rectification, but in such a case, we will confirm this to you and explain our decision.
Right to restrict processing
In certain instances, you can request that we stop processing some or all of your information, for example, where you believe the information is inaccurate, or you believe there is no legal reason for us to continue to process your personal data.
|Where we agree to processing being restricted, we will (with the exception of storage) not process your personal data without your consent, unless we have a legal basis for doing so.
This could include, without limiting the right, the need to institute or defend a claim, or we need to protect another individual's rights.
Right to data portability
You have the right to have information transferred to another entity where this is technically possible.
|We will provide your personal data to you in a structured, commonly used method.|
Right to object
You have the right to object to the processing of your personal data for purposes of direct marketing or where we use ‘legitimate interests’ as the lawful purpose for processing.
We will record your request and stop processing your personal data for purposes of direct marketing. This may take 28 days to take effect after receiving your request.
We will stop processing your personal data where we rely on ‘legitimate interests’ as the lawful basis for processing unless we believe that we have a legitimate overriding reason to continue processing, or we need to defend any legal claims against us.
Right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to withdraw your consent.
|We will stop processing your personal data for the purpose that consent was given upon your consent being withdrawn.|
Right to Erasure
You have the right to request that we delete the personal information we hold on you. You have the right to have your personal data deleted only in the following circumstances:
Where law requires us to delete the personal data.
We will assess your request and confirm if your request can be actioned. We are not always obliged to erase personal data as legislation or contracts that we have entered into may place an obligation on us to retain personal data for a period of time.
Where we have been asked to erase your data but have a obligation to keep it, we will:
|Right to lodge a complaint with a supervisory body e.g., the ICO in the UK.||
The contact details are as follows:
Tel: 0303 123 1113. Email: firstname.lastname@example.org
What data do we collect?
We collect personal data in a number of ways, including when you visit our premises, via our websites, by phone, email, post, social media and any other engagement that we may have with you.
The type of personal data we collect is:
How and why do we use your personal data?
Your personal data is processed for the following reasons, so that we can provide you with the best possible care and customer experience. Here’s how we use your data:
1. To provide professional care services:
2. To process transactions
We will process your personal data:
3. To communicate with you
4. To engage with you via our website
5. Other reasons
Third Parties we share data with or receive data from
Lawful purpose for processing your personal data
We need a lawful purpose to process your personal data.
1. For processing your special category personal data
The services offered by us are classified as health services. Health service providers are permitted to process your special category personal data (for example, information relating to your health, medical information, etc) as processing is necessary for the purpose of your hearing health care or treatment, or for purposes of preventative or occupational medicine, medical diagnosis and for the assessment of the working capacity of an employee.
If we wish to process your special category personal data for another purpose, we must have a lawful purpose to do so, which may be the following:
(i) by getting your consent to process your personal data;
(ii) processing is necessary to establish, exercise or defend legal claims or whenever courts are acting in their judicial capacity;
(iii) processing is necessary in the public interest in the area of public health, subject to local laws and safeguarding measures (in particular professional secrecy) or
(iv) processing is necessary for archiving purposes in the public interest, scientific or historical research or statistical purposes, subject to local laws.
2. For processing your personal data
We rely on legal obligations where we have a statutory or other legal obligation to process the information:
We rely on contractual obligations when we process your information to fulfil a contract that we have entered into with you:
We rely on your consent:
Where your personal data is transferred to a third party, for example, the bank, a lender or an insurer, these parties are data controllers and personal data that is transferred is processed in line with the recipient’s own privacy notice.
We rely on our Legitimate Interest when we process your information for any of the following purposes:
Our legitimate interests are derived from our requirement to protect and grow our business, including our commercial and financial interests, as well as our desire to retain existing and attract new customers.
We rely on Vital interests to process your personal data in certain circumstances.
As we collect information regarding your hearing health, in exceptional circumstances we may be required to provide this information to another medical or healthcare provider for your safety and to prevent significant harm. For example, in exceptional circumstances we may provide information regarding your hearing health to your hospital if you were unable to give us consent.
How long do we process personal data?
We will keep your personal data for as long as is reasonably necessary to provide our products and services, including aftercare services, and to maintain records as needed to satisfy tax and other legal or regulatory requirements, as well as to protect and defend against claims or allegations. We anonymise your personal data once we no longer need it.
When defining our retention periods, we consider healthcare laws and regulations which apply, contracts that we have entered into with the NHS and recommendations made by industry bodies.
Who do we share your personal data with?
We share your personal data within our group of companies, with data processors with whom we have entered into a Data Processing Agreement, with other medical or health professionals and with trusted third parties as an essential part of being able to provide our services to you. Please be assured we do not sell personal data, and do not provide personal data to list providers for the purposes of marketing.
Examples of third parties we work with to be able to provide our services to you, on our behalf include:
Transfer of personal data to third countries
Our main operations are based in the UK and your personal information is generally processed, stored and used within the UK and other countries within the European Economic Area (EEA). In certain instances, it may be necessary to transfer your personal information outside the UK/EEA, for example, where our suppliers and partners provide maintenance support, or where Cloud Services or hosted technologies are situated outside of the UK/EEA. If the recipient of the personal data is situated in a third country that has not been approved as adequate by the relevant regulator, we will ensure that the required safeguards and level of security are implemented.
Technology and data privacy best practice are continually evolving areas. We reserve the right to revise this notice from time to time in consequence. Changes will be incorporated on this page. Please review it periodically.
The last update was May 2023.
"The quality of hearing aids is immeasurably better than those provided by the NHS. The care and service provided by House of Hearing has added greatly to my quality of life; in daily life, concerts, theatre, etc. I very much value the facility to 'drop-in' for checks as and when necessary."
"Regular visits to deal with the build up of wax in my ears has been of great help and given great comfort. The unexpected (to me) discovery of an infection and subsequent treatment by Melanie was very timely and avoided more serious consequences. Much impressed by friendly and helpful staff on all visits."
“At House of Hearing it is not only the friendliness and warmth of welcome that meets you at the door on every occasion, but the technical expertise of the audiologists. They deliver a professional audiology service with integrity and compassion and have dignity and respect at the heart of their business.
Thank you seems so inadequate, but all I can say is:
Thank you House of Hearing for letting me live my life.”
"I very highly recommend the House of Hearing. They are completely focussed on finding the best possible hearing aids for each client’s particular needs, and to this end nothing is too much trouble. The staff are all very friendly and helpful, and one is made to feel part of the House of Hearing family. I can’t praise them highly enough, and in particular Louise, who couldn’t have done more for me”.
"Service and afterservice is great - very professional wax removal. Also very caring."
Join our Virtual Event, hosted on Zoom at 12:30pm on Friday 19th May, to find out just how clever hearing aids really are, and also how the latest models can reduce the annoyance of sounds like wind noise and sharp sounds like cutlery and doors slamming.
A recent study from the Johns Hopkins Bloomberg school of Public Health discovered that older adults living with untreated hearing loss were more likely to suffer from dementia compared to those using hearing aids
Hearing loss is not a new condition in the slightest, people have been living with and trying to cure hearing loss for centuries.
Join us as we take a look at where the brilliant hearing aids we have today originated- you will be shocked to see just how far the technology has progressed!
We all look forward to celebrating with family or friends at this time of year, but wearing a hearing aid can mean that conversation is extra challenging at social events.
The World Health Organisation (WHO) states that 1.5 billion people globally live with a hearing loss of some sort, and that by 2050 there could be over 700 million people with a disabling hearing loss.
World Hearing Day is held on 3rd March each year. The day and events surrounding it are promoted by the World Health Organization (WHO) to raise awareness on the prevention of hearing loss and promote healthy hearing practices worldwide.
We are delighted to announce that House of Hearing Glasgow is our second clinic to be registered with Healthcare Improvement Scotland (HIS) for its ENT nurse-led wax removal service!