General FAQs
At House of Hearing, hearing is all we do.
Unlike many providers, our clinics are dedicated exclusively to hearing care, giving you the time, expertise and personalised support you deserve. Our experienced Audiologists take the time to understand your hearing, your lifestyle and your individual needs before making any recommendations.
Whether you're visiting us for a free hearing test, professional earwax removal or hearing aids, you can expect honest advice, the latest hearing technology and ongoing support through Complete Care. From your first appointment onwards, we're here to help you hear well with confidence and peace of mind.
Yes. House of Hearing is an independent hearing care provider, founded in Edinburgh in 1969.
Being independent means we're free to recommend the hearing solution that's right for you, based on your individual hearing needs, lifestyle and preferences. We work with many of the world's leading hearing aid manufacturers, giving you access to a wide choice of technology rather than being limited to a single brand.
Our focus is on providing honest, personalised hearing care and helping you make an informed decision with confidence.
No. You can book directly with House of Hearing without a referral from your GP. That said, we do work closely with GPs and we even operate clinics in a number of GP surgeries across the UK.
Whether you're concerned about your hearing, have blocked ears or would simply like your hearing checked, you can arrange an appointment online or by contacting your nearest clinic.
Earwax Removal FAQs
Professional earwax removal appointments are just £49 with House of Hearing.
Your appointment includes an ear examination, safe removal of excess earwax where appropriate, and advice on maintaining good ear health. Our clinicians use safe, modern techniques to ensure your treatment is as comfortable and effective as possible.
Yes. Earwax removal is a safe procedure when carried out by a trained professional. At House of Hearing, our Earwax Removal service is led by an ENT nurse and delivered by highly trained clinicians.
Before any treatment begins, your clinician will examine your ears to ensure earwax removal is appropriate. If treatment isn't suitable or we identify anything requiring further investigation, we'll explain our findings and advise you on the next steps.
At House of Hearing, we use safe, professional methods to remove excess earwax. Your clinician will first examine your ears to determine the most appropriate treatment for you.
Depending on your individual needs, earwax may be removed using microsuction, gentle irrigation or manual instruments. We'll always explain the recommended method before treatment begins and ensure you're comfortable throughout the procedure.
If earwax removal isn't appropriate, or we identify anything that requires further assessment, we'll explain our findings and advise you on the next steps.
Hearing Care FAQs
Yes. Our hearing tests are completely free of charge and there is no obligation to purchase hearing aids afterwards.
Your appointment will be carried out by an HCPC-registered Audiologist, who will assess your hearing, explain your results and answer any questions you may have. If hearing aids could benefit you, we'll talk you through the options available, but the decision is always yours.
Your appointment begins with a conversation about your hearing, lifestyle and any concerns you may have. Your Audiologist will then examine your ears and carry out a series of hearing assessments in a comfortable clinical environment.
Once your assessment is complete, we'll explain your results in clear, easy-to-understand language and discuss any recommendations, giving you plenty of time to ask questions.
Our Audiologists are fully qualified hearing care professionals and are registered with the Health and Care Professions Council (HCPC).
They regularly update their knowledge and clinical skills to ensure they continue providing safe, professional and evidence-based hearing care.
No. We believe you should have the information you need to make the right decision for you, without pressure.
If your hearing assessment shows that hearing aids may help, your Audiologist will explain the options available and answer any questions you have. Whether you decide to proceed immediately, take some time to think, or not purchase hearing aids at all, the choice is entirely yours.
Many people leave House of Hearing with a better understanding of their hearing health.
Yes. House of Hearing offers a range of finance options on selected hearing aid purchases, helping you spread the cost in a way that suits you.
Our team will be happy to explain the options available and answer any questions during your appointment.
Complete Care is our comprehensive aftercare programme, included with every hearing aid purchase.
It provides four years of ongoing support to help you continue hearing at your best, including routine servicing, adjustments, repairs, consumables and follow-up appointments. Even after your Complete Care period ends, you'll continue to benefit from free lifetime hearing aid checks and free annual hearing reassessments.