Aftercare

Our relationship with you does not end once you have had your hearing aid fitted. We understand how important it is that you are happy with your aid and we routinely book follow up appointments two weeks after the fitting date. These follow up sessions give us the chance to discuss with you the positive improvements you are experiencing with your aid and to carry out any necessary fine tuning to maximise its potential. We are happy to arrange early follow up sessions should you feel the need for more adjustments.

Standard trial periods for most products are 30 days. However, we actively work to meet the needs of our clients and can negotiate with the manufacturer for a longer period if required. Once the trial period is completed and you are happy with the product, payment becomes due. Credit terms are available on an interest free basis for the first twelve months.

If, for any reason, you trial a hearing aid and decide not to buy it, we would support that decision and you would not incur any costs. While you would be free to walk away at this point, we would be happy to explore other options with you.